Job Summary:

The Sales Support Team Leader plays a critical role in ensuring the smooth operation of the sales department by managing and optimizing sales processes, coordinating between teams, and supporting the Sales Senior Manager in driving sales performance. This position is responsible for leading the sales support team, overseeing the execution of sales strategies, and ensuring alignment with organizational goals.

Key Responsibilities:

• Oversee and refine sales processes to enhance efficiency and effectiveness. Ensure that sales activities are well-coordinated and aligned with overall sales strategies.
• Address and resolve any sales-related issues or challenges, ensuring minimal

• disruption to the sales process and maintaining high levels of customer satisfaction.
• Provide administrative and operational support to the sales team, including managing sales data, preparing reports, and tracking sales performance metrics.
• Act as a liaison between the sales team and other departments (e.g., marketing, finance, operations) to ensure smooth communication and collaboration.
• Assist the Sales Senior Manager in developing and implementing sales strategies and initiatives. Contribute insights and recommendations based on sales performance and market trends.
• Develop and deliver training programs for the sales team on new tools, processes, and best practices

• to improve overall sales effectiveness.
• Prepare and present regular reports on sales activities, performance metrics, and process improvements. Use data analysis to drive decisions and identify areas for improvement.
• Manage key client accounts and relationships, ensuring high levels of satisfaction and addressing any issues or concerns in a timely manner.
• Lead, mentor, and develop the sales coordination team to achieve high performance and professional growth. Foster a collaborative and results-oriented work environment.

Qualifications & Experience:

• Bachelor’s degree in business administration, Marketing, or Engineering
• 5-7 Years of experience
• Strong knowledge of end-to-end sales cycle and order-to-cash process

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