Job Description

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Manage check-in and check-out procedures efficiently and accurately.
• Answer phone calls, respond to emails, and handle guest inquiries in a professional manner.
• Coordinate with housekeeping and maintenance teams to ensure guest requests are fulfilled promptly.
• Maintain up-to-date records of room availability and reservations using hotel management software.
• Process payments, issue invoices, and

• handle cash or credit transactions securely.
• Provide guests with information about hotel services, amenities, and local attractions.
• Resolve guest complaints or issues promptly, escalating to management when necessary.
• Ensure the reception area is tidy, organized, and presentable at all times.
• Assist with administrative tasks and support other hotel departments as needed.

Job Requirements

• 1-2 years of experience in a receptionist or front desk role, preferably

• within the hospitality industry.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Proficiency in using office equipment and hotel management software.
• Ability to remain calm and courteous under pressure.
• Attention to detail and a commitment to delivering high-quality service.
• Flexibility to work various shifts, including weekends and holidays.
• Strong problem-solving skills and a proactive attitude.
• Ability to work effectively in an office-based environment.

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