Role Description

This is a full-time on-site role for a Chat Agent, located in Qesm El Maadi. The Chat Agent will be responsible for providing prompt and professional support to clients. Their day-to-day tasks will include responding to customer inquiries via chat, resolving issues, and providing excellent customer service. Additionally, they will maintain accurate records of customer interactions and collaborate with team members to improve issue resolution processes.

Qualifications

• Strong communication and interpersonal skills
• Proficiency in written communication and ability to convey information clearly and effectively
• Problem-solving, critical thinking, and multitasking abilities
• Familiarity with customer service tools and chat platforms
• Attention to detail and ability to maintain accurate records
• Previous experience in customer service or a related field is advantageous
• Fluency in English and Arabic is prefer
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