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الرئيسية الوظائف
Receptionist

Receptionist

Job Details Experience Needed: 1 to 2 years Career Level: Entry Level (Junior Level / Fresh Grad) E...

منذ 6 أشهر عمل كلي Egypt 88
قدم الآن
المكان

Egypt

نوع العمل

عمل كلي

الخبرة

0-3 سنوات

الراتب

غير معروض

الملخص الوظيفي

Job Details

Experience Needed:1 to 2 years
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Not Specified
Salary:Confidential
Job Categories:

Skills And Tools:

Customer ServiceTeamworkAttention to DetailOrganizationProblem SolvingMultitaskingComputer LiteracyCommunicationConflict ResolutionTime Management

Job Description

  • Greet and welcome guests upon arrival, ensuring a positive first impression.
  • Manage check-in and check-out procedures efficiently and accurately.
  • Answer phone calls, respond to emails, and handle guest
  • inquiries in a professional manner.
  • Coordinate with housekeeping and maintenance teams to ensure guest requests are fulfilled promptly.
  • Maintain up-to-date records of room availability and reservations using hotel management software.
  • Process payments, issue invoices, and handle cash or credit transactions securely.
  • Provide guests with information about hotel services, amenities, and local attractions.
  • Resolve guest complaints or issues promptly, escalating to management when necessary.
  • Ensure the reception area is tidy, organized, and presentable at all times
  • .
  • Assist with administrative tasks and support other hotel departments as needed.

Job Requirements

  • 1-2 years of experience in a receptionist or front desk role, preferably within the hospitality industry.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Professional appearance and demeanor.
  • Proficiency in using office equipment and hotel management software.
  • Ability to remain calm and courteous under pressure.
  • Attention to detail and a commitment to delivering high-quality service.
  • Flexibility to work various shifts, including weekends and holidays.
  • Strong problem-solving skills and a proactive attitude.
  • Ability to work effectively in an office-based environment.


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