Job specific responsibilities:

• Monitor and ensure the availability of the application on a regular basis.
• Troubleshot and trace different application errors and bugs and recommend workarounds and solutions.
• Handle the operations of different e-Payment systems / applications.
• Day-to-Day Applications Operations Support activities including (Error handling, bugs investigations, IR resolving ..etc.)
• Manage configurations and deployments on different environments.
• Weekly based on-call on a rotation schedule that guarantees 24*7 On call support coverage for all solutions operated.
• Review and handle reported complaints and issues.
• Provide workaround for open issues related to production solutions to minimize business and operational impacts until radical solution implementation.
• Run regular checks for system operational monitors and handle alarms generated out of those monitors as incidents.
• Understand the business value of the platform, product and service and make use of the understanding in the analysis and/or the resolution course of actions.
• Perform the needed UAT testing for the assigned systems.
• Performance of any job-related tasks assigned by direct manager/supervisor.
• Manage fixes needed for resolving reported incident in alignment with IT change management process.

Preferred Qualifications:

Bachelor’s degree in computer science, Engineering, or related discipline with an IT focus is preferred.

Preferred Experience:

• At least 1 year experience in Application support preferred banking and transactions processing fields or Government Projects is a plus
• Analytical thinking and problem determination capabilities.
• System Integrations and APIs, Postman and SOAP UI is a must.
• MS SQL, Oracle SQL hands on Experience is a must.
• Basic Networking knowledge
• Basic Linux commands.
• Awareness of IT systems Architecture.
• Preferred Programming knowledge (JAVA, .NET, Python)
• Kubernetes and OpenShift knowledge is a plus.
• No-SQL DB knowledge is a plus.

Kibana logging and ELK knowledge is a plus.

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