Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat professionally.
• Assist customers with troubleshooting and issue resolution.
• Assist in a specific sales campaign by providing support and technical knowledge to potential customers, answering inquiries about the services offered in the campaign, aiding in subscription processes, and providing advice and guidance regarding available offers and courses.
• Communicating with all departments to identify the problem and follow up with its solution from start to finish.
• Follow

• up with leads and inquiries promptly to maintain engagement and increase conversion rates.
• Provide feedback to the product development team based on customer insights and trends.
• Proactively communicate with customers to gather feedback and address any potential concerns.
• Stay up-to-date on product knowledge and company policies to effectively address customer concerns.

Requirements:

• Minimum 2 years of relevant experience

• Bachelor’s degree in a relevant field

• Strong communication and negotiation skills

• Very good command of English
  

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