Call Center Agent -

الرئيسية الوظائف

Call Center Agent

Job Details Experience Needed: 1 to 3 years Career Level: Experienced (Non-Manager) Education Level...

منذ 4 أشهر عمل كلي Egypt 218

قدم الآن

المكان

Egypt

نوع العمل

عمل كلي

الخبرة

0-3 سنوات

الراتب

غير معروض

الملخص الوظيفي

Job Details

Experience Needed:1 to 3 years

Career Level:Experienced (Non-Manager)

Education Level:Not Specified

Salary:Confidential

Job Categories:

Skills And Tools:

Customer Service Communication Problem Solving Time Management Teamwork

Job Description

Handle inbound and outbound customer calls in a professional and courteous manner.
Provide accurate information about products, services, and promotions to customers.
Resolve customer inquiries, complaints, and issues efficiently to ensure customer satisfaction.
Document all customer interactions and update relevant databases and CRM systems.
Follow up with customers to ensure their issues are resolved and their needs are met.
Collaborate with other departments to address complex customer issues or escalate when necessary.
Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.
Maintain up-to-date knowledge of company products, services, and policies.
Identify opportunities to upsell or cross-sell products based on customer needs.
Adhere to company protocols, data privacy, and quality assurance standards at all times.

Job Requirements

1-3 years of experience in a call center, customer service, or related environment.
Excellent verbal and written communication skills in Arabic and English.
Strong problem-solving abilities and attention to detail.
Ability to handle high call volumes and work effectively under pressure.
Customer-oriented mindset with a positive and empathetic attitude.
Proficiency in using call center software, CRM systems, and Microsoft Office applications.
Strong organizational and time management skills.
Ability to work collaboratively in a fast-paced, team-oriented environment.
Flexibility to work various shifts, including weekends and holidays if required.
Commitment to maintaining confidentiality and adhering to company policies.

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