We’re looking for a proactive and technically strong IT Help Desk Support professional with solid networking knowledge to support our users and ensure smooth daily IT operations.

🔧 Key Responsibilities

• Handle and resolve daily support tickets (hardware, software, access issues)

• Troubleshoot laptops, desktops, printers, and peripherals

• Perform device setup, imaging, configuration, and software installation

• Support network troubleshooting:• LAN / Wi‑Fi issues

• VLAN basics

• IP addressing & connectivity

• Basic switch port configuration

• Assist with firewall basics and Fortinet tasks under supervision

• Manage O365 and Google Workspace accounts, including creation and license management

• Maintain accurate IT asset and stock inventory

• Escalate complex issues to senior engineers when required

🎯 Requirements

• 2+ years of experience in IT support or help desk

• Strong understanding of networking fundamentals (TCP/IP, DHCP, DNS, VLANs)

• Hands-on troubleshooting experience with switches and access points

• Exposure to firewall concepts and Fortinet is a plus

• Experience with O365 administration

• Strong communication and customer service mindset

• Ability to work independently and prioritize tasks

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