The Personnel Specialist is responsible for managing day-to-day personnel and administrative HR activities within a BPO. This role ensures compliance with Egyptian labor law, supports employee lifecycle processes, and provides HR support to a high-volume, shift-based customer service workforce.

Key Responsibilities

Personnel & HR Administration

• Manage employee records, contracts, and personnel files in compliance with Egyptian labor law
• Prepare and process employment contracts, renewals, promotions, transfers, and terminations
• Handle employee onboarding and offboarding documentation
• Maintain accurate HR databases and attendance records

Government & Legal Compliance

• Ensure compliance with Egyptian Labor Law and company policies
• Coordinate medical insurance enrollment and updates
• Prepare required documentation for labor office, social insurance, and other governmental authorities
• Support audits and inspections from labor authorities when required

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, or a related field
• 2–4 years of experience in a Personnel or HR role, preferably in a BPO or call center environment
• Strong knowledge of Egyptian Labor Law and social insurance regulations
• Experience handling personnel documentation and government-related processes
• Proficiency in MS Office (Excel, Word) and HR systems
• Good command of English (written and spoken); Arabic is required

Skills & Competencies

• Strong organizational and documentation skills
• Attention to detail and accuracy
• Ability to handle confidential information
• Good communication and interpersonal skills
• Ability to work in a fast-paced, shift-based environment