Location: On-site – Egypt
Industry: Commercial Cleaning Services
Scope: Egypt & Canada Operations
Job Overview
We are seeking a patient, proactive, and highly organized HR professional to support our growing commercial cleaning company. This role requires excellent communication skills in both English and Arabic, flexibility, and the ability to manage a fast-paced, 24-hour operation with employees and clients across different time zones.
Although the position is on-site in Egypt, the role functions similarly to a remote role, as the HR officer will oversee and communicate with employees based in Canada.
Key Responsibilities
• Serve as the primary HR point of contact for employees in both Egypt and Canada
• Communicate fluently and professionally in English and Arabic with employees
• Manage employee schedules, assignments, movements, and attendance
• Work closely with Operations, Administration, and Accounting teams to ensure smooth daily operations
• Handle employee concerns, conflicts, and disciplinary matters with patience and professionalism
• Respond to urgent situations, including after-hours and weekend issues involving cleaners and site staff
• Support weekend operations and be available for unexpected emergencies when required
• Assist with onboarding, offboarding, documentation, and employee records
• Manage crises effectively and maintain calm, solution-oriented responses under pressure
Work Expectations
• Fixed on-site working hours, with flexibility required outside standard hours
• Availability on weekends and after-hours as operations run 24/7
• Understanding that cleaning operations may involve last-minute changes or emergencies
Required Skills & Qualifications
• Fluent spoken and written English (mandatory)
• Fluent spoken and written Arabic (mandatory)
• Strong patience and people-management skills
• Ability to work under pressure and manage crisis situations
• Excellent organizational and time-management skills
• Strong teamwork mindset and cross-department collaboration skills
• Experience in HR, operations, or workforce management is highly preferred
