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الرئيسية الوظائف
IT Help Desk

IT Help Desk

Job Description Serve as the first point of contact for end-users seeking technical assistance via...

منذ 4 أشهر عمل كلي Cairo 52
قدم الآن
المكان

Cairo

نوع العمل

عمل كلي

الخبرة

3-5 سنوات

الراتب

Confidential

الملخص الوظيفي

Job Description

  • Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person.
  • Diagnose and resolve hardware, software, and network issues for employees across multiple branches.
  • Install, configure, and maintain desktop and laptop computers, printers, and other IT equipment.
  • Make a Periodic visit to all Branches and Wearhouse.
  • Set up new surveillance ( CCTV Cameras and DVR ).
  • Escalate complex technical problems to higher-level IT staff or specialized teams as needed.
  • Document and track all support requests, solutions, and follow-ups using the company’s ticketing system.
  • Provide support for company applications, email systems, and remote access tools.
  • Maintain inventory of IT assets and ensure timely updates and replacements.
  • Educate users on best practices for IT security, data protection, and software usage.
  • Collaborate with IT team members to implement system upgrades and support special projects.

Job Requirements

  • 1-2 years of experience in an IT Help Desk or technical support role.
  • Strong understanding of Windows.
  • Familiarity with basic networking concepts, including TCP/IP, DNS, and DHCP.
  • Experience troubleshooting hardware and software issues in a multi-branch environment.
  • Excellent communication and interpersonal skills to interact with non-technical users.
  • Ability to prioritize and manage multiple support requests efficiently.
  • Proactive approach to identifying and resolving recurring technical problems.
  • Willingness to work onsite and provide support across various company locations.
  • Attention to detail and commitment to maintaining accurate documentation.
  • Flexibility to assist with after-hours support or urgent technical issues as needed.

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