Job Description

• Respond promptly and professionally to customer inquiries via phone, email, and chat in English.
• Resolve customer issues efficiently, ensuring a high level of satisfaction and retention.
• Document all customer interactions accurately in the company’s CRM system.
• Collaborate with team members and other departments to resolve complex customer concerns.
• Escalate unresolved issues to the appropriate internal teams as necessary.
• Stay up-to-date with product knowledge, company policies, and industry best practices.
• Identify opportunities to improve customer experience and provide feedback to management.
• Meet or exceed individual and team performance targets, including response time and quality metrics.
• Adhere to company protocols regarding data privacy and security.
• Participate in ongoing

• training sessions and professional development initiatives.

Job Requirements

• Fluency in English, both written and spoken, with excellent communication skills.
• Minimum of 6 months and up to 2 years of experience in customer support or a related field.
• Ability to work full-time, under a permanent or long-term contract.
• Willingness to work on-site in Maadi.
• Strong problem-solving and conflict resolution abilities.
• Customer-centric mindset with a positive, empathetic attitude.
• Proficiency in using computers and common office software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, or holidays as required.
• Commitment to maintaining confidentiality and data security.

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