mpany Description
GrowAxis is a UK and Egypt-based growth firm dedicated to helping startups and SMEs scale efficiently across Europe and the GCC. By bridging the gap between traditional hiring and outsourcing, GrowAxis ensures businesses maintain culture and control while accelerating growth. We design and implement growth systems that seamlessly integrate business development, digital strategies, and customer experience. Combining human expertise with AI-powered precision, GrowAxis delivers fast, aligned, and measurable results, supporting businesses in achieving their boldest goals.
Role Description
This is a contract-based remote role for a Customer Success Manager - French Speaker. The role involves developing and maintaining strong relationships with customers, ensuring high levels of satisfaction and retention. The Customer Success Manager will analyze customer needs, provide tailored solutions, and proactively address potential challenges. This role also includes supporting customers through onboarding, driving engagement, and ensuring the success of GrowAxis's growth systems for their businesses.
Key Responsibilities
- Manage the full student/customer experience from onboarding to completion
- Coordinate and follow up with mentors to ensure timely engagement
- Track student progress and milestones against program objectives
- Maintain accurate and up-to-date student records and documentation
- Produce clear internal reports on engagement, progress, and risks
- Identify, escalate, and resolve issues to ensure customer satisfaction
Requirements
- Proven experience in Customer Success, Customer Service, or Operations
- Strong communication and organizational skills
- Ability to manage multiple stakeholders and priorities remotely
- Comfortable working with structured tools and tracking systems
- Fluent French is a strong advantage
- Familiarity with Airtable or similar tools is a plus
- Understanding of business schools or education programs is an advantage
What We Offer
- Flexible, remote, part-time engagement
- Consultant-based collaboration
- Exposure to international education and growth projects
- Structured processes with autonomy and ownership
Equal Opportunity
GrowAxis is an equal opportunity employer. We welcome candidates from all backgrounds who are committed to delivering excellent customer experiences.
📩 How to Apply
Send your CV to recruitment@gro
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