Location: Onsite (Sheraton)

Working Hours

• Saturday: 11:00 PM – 8:00 PM

• Sunday to Wednesday: 9:00 AM – 6:00 PM

• Thursday: 9:00 AM – 4:00 PM

Employment Type:

Full-Time

Job Overview:

We are hiring a Customer Service Specialist who will be the first point of contact for trainees, partners, and clients. The ideal candidate will have exceptional communication skills, advanced computer proficiency, and at least 1 year of experience in a customer-facing role. You will handle inquiries, resolve issues, and ensure a smooth experience for all participants throughout their journey

with us.

Key Responsibilities:

• Respond promptly and professionally to inquiries via email, chat, and other communication channels.
• Assist trainees with general questions, registration issues, and platform access support.
• Maintain detailed records of client interactions and issues using internal systems.
• Follow up on customer feedback and ensure timely resolution of any concerns.
• Communicate regularly with internal teams to escalate or resolve client issues.
• Identify and report

• common customer pain points and recommend improvements.
• Support the overall customer journey by providing timely, helpful, and accurate information.

Required Qualifications:

• At least 1 year of experience in customer service, client support, or a rela
• anding verbal and written communication skills in a professional setting.High
• level of technical proficiency – ability to work efficiently with digital platforms, troubleshoot basic tech issues, and adapt quickly to new tools.Stron
• g problem-solving skills with attention to detail and follow-through.Abili
• ty to multitask and stay organized in a fast-paced, remote work environment.Profi
• ciency in Microsoft Office tools, especially Excel, and familiarity with online customer service platforms (e.g., Fresh desk, Zendesk, or similar) is a plus.










Preferred Qualifications:

• Experience working in a training or e-learning environment.
• Bilingual proficiency in Arabic and English is an asset.
• Familiarity with CRM systems or learning management platforms.










What We Offer:

• Competitive salary
• Medical insurance allowance.
• Career development opportunities in the customer experience and training sectors.
• A collaborative and innovative company culture that values your input and growth.
  

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