Are you looking for a real opportunity to grow your career in operations within a fast-growing and supportive environment?

At Salahly, we’re transforming the home services industry in Egypt — and we’re expanding strongly in Upper Egypt.

We’re not just building a company, we’re building a family 🤝

If you believe in teamwork, ownership, and continuous improvement, we’d love to meet you!

Who We Are

Salahly is a leading home maintenance and repair service provider, delivering reliable, high-quality services to thousands of customers.

With a strong operational footprint in Upper Egypt, we connect customers with skilled and trusted technicians through a well-structured and tech-enabled operations model.

Job Title: Operations Coordinator

Department: Operations (Technicians & Customer Service)

Reports To: Upper Egypt – Operations Management

Job Location: Minya Governorate – Upper Egypt

What Will You Do? ❓

As an Operations Coordinator, you will be responsible for managing and supporting daily operations to ensure smooth service delivery and high customer satisfaction:

· Coordinate daily scheduling, dispatching, and job assignments.

· Follow up with technicians to ensure on-time arrival and job completion.

· Ensure accurate job intake, documentation, and closure on CRM systems.

· Monitor daily operational KPIs (SLA, utilization, on-time arrival, CSAT).

· Handle customer and technician issues and escalate when needed.

· Support workload balancing and daily shift execution.

· Ensure adherence to SOPs, safety, and service quality standards.

· Conduct follow-up calls with customers to confirm satisfaction.

· Support onboarding and day-to-day guidance of technicians.

· Prepare basic daily and weekly operational reports.

What Are We Looking For? ❓

We’re looking for a proactive, organized, and people-oriented operations profile:

· Bachelor’s degree in Business Administration or a related field.

· 1–3 years of experience in operations, coordination, customer service, or field services.

· Experience in scheduling, dispatching, or technician coordination is a strong plus.

· Good understanding of service SLAs and operational workflows.

· Comfortable using CRM systems, spreadsheets, and basic dashboards.

· Strong communication skills in Arabic (English is a plus).

· Problem-solver, detail-oriented, and able to work under pressure.

· Willingness to work closely with field teams when required.

· Background in service or marketplace companies is preferred.

What We Offer You ❗

At Salahly, we invest in our people:

· Competitive salary + performance-based incentives

· Social & Medical Insurance

· Clear career growth opportunities as we expand in Upper Egypt

· Supportive and collaborative work environment

· Continuous training and skill development

· A culture that values ownership, respect, and teamwork

📍 Location: Minya

📩 Apply now and be part of a fast-growing operations team making real impact!

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