Job Details :
Etisal international is hiring Back office agents (voice- non voice)
No rush account
Location: Abbassia, Cairo
Net Salary: 17K EGP
Rotational shifts
2 days off
1 month Paid Training
Medical and social insurance
Required English Level: B1+/B2
Role Description
This is a full-time on-site role located in Cairo, Egypt, for an English Customer Support position, covering both voice and non-voice interactions. Responsibilities include handling customer inquiries and concerns effectively and professionally through phone, email, and chat. The role requires providing accurate information, maintaining customer satisfaction, and resolving issues in a timely manner. Additionally, the employee will be expected to adopt a customer-focused approach while following company guidelines and protocols, ensuring a seamless experience for clients.
Qualifications
لتقديم الان
- Proficiency in English, including communication skills and experience in English teaching.
- Strong customer service skills with the ability to address requests and concerns effectively.
- Skills in translation and training to support customers with varied needs and improve service quality.
- Ability to work effectively on-site in a fast-paced environment and adapt to different customer scenarios.
- Previous experience in a customer support or related role is an advantage.
- Strong problem-solving skills and a commitment to delivering excellent customer experiences.
