Job Details
Experience Needed:1 to 2 years
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Not Specified
Salary:7500 to 8500 EGP Per Month
Job Description
- Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues for employees across multiple branches.
- Install, configure, and maintain desktop and laptop computers, printers, and other IT equipment.
- Make a Periodic visit to all Branches and Wearhouse.
- Set up new surveillance ( CCTV Cameras and DVR ).
- Escalate complex technical problems to higher-level IT staff or specialized teams as needed.
- Document and track all support requests, solutions, and follow-ups using the company’s ticketing system.
- Provide support for company applications, email systems, and remote access tools.
- Maintain inventory of IT assets and ensure timely updates and replacements.
- Educate users on best practices for IT security, data protection, and software usage.
- Collaborate with IT team members to implement system upgrades and support special projects.
Job Requirements
- 1-2 years of experience in an IT Help Desk or technical support role.
- Strong understanding of Windows.
- Familiarity with basic networking concepts, including TCP/IP, DNS, and DHCP.
- Experience troubleshooting hardware and software issues in a multi-branch environment.
- Excellent communication and interpersonal skills to interact with non-technical users.
- Ability to prioritize and manage multiple support requests efficiently.
- Proactive approach to identifying and resolving recurring technical problems.
- Willingness to work onsite and provide support across various company locations.
- Attention to detail and commitment to maintaining accurate documentation.
- Flexibility to assist with after-hours support or urgent technical issues as needed.
