Responsible for handling affluent customers requests at the bank, as well as for achieving financial targets for the branch

Key Responsibilities & Accountabilities:

• Provide affluent customers with information on all banks products to increase customer awareness and ensure high level of quality service.

• Achieve assigned targets / volume / attrition /cross sell for the branch in both assets and liabilities to ensure that targets are met.

• Track customers’ inflow and outflow and contact affluent customers to seek any information on reasons for unexpected behaviors to maintain better quality service level and meet set budgets.

• Handle customers queries and complaints and ensure effective closure of complaints within the set of TAT and SLA to reach customer satisfaction and loyalty.

• Prepare daily sales reports including sales activities and call reports to be shared with the branch manager to track sales performance achievement versus budget.

• Introduce and promote alternative channels to customers to reduce traffic in branches.

• Provide feedback to the branch manager to any possible fraud /risks for guidance and assistance.

Qualifications & Experience:

• University in degree in commerce (or equivalent).
• 5-7 years of experience in related experience in the banking sector
• Strong Product and services knowledge
• Experience in sales or customer service

للتقديم الان

Skills:

• Communication skills
• Negotiation skills.

Competencies:

• Result and quality oriented