Digital Account Manager | Full-Time | Remote (MENA Region)
About the Company
We are a trusted recruitment partner, specializing in connecting qualified professionals with leading companies across multiple industries. On behalf of a fast-growing software company, we are seeking a skilled and client-focused Digital Account Manager to join their team. This is a full-time, remote role open to candidates across the MENA region.
Role Overview
The Digital Account Manager will be responsible for managing and growing client accounts, ensuring successful delivery of digital and software solutions, and building long-term client relationships. This role requires strong communication skills, commercial awareness, and the ability to collaborate with cross-functional teams in a remote environment.
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for assigned client accounts.
- Build and maintain long-term, trusted relationships with clients.
- Understand client objectives and align them with the company’s software solutions.
Account & Project Management
- Manage client onboarding, implementation, and ongoing account support.
- Coordinate with internal teams (Product, Development, Sales, and Support) to ensure smooth delivery.
- Track account performance, usage, and client satisfaction.
Account Growth & Retention
- Identify upselling and cross-selling opportunities within existing accounts.
- Develop account plans to drive growth, renewals, and retention.
- Proactively manage risks, issues, and client concerns.
Reporting & Communication
- Prepare regular performance updates and insights for clients.
- Lead virtual meetings, reviews, and product demos.
- Share client feedback with internal teams to support product improvements.
Requirements
- 2–5 years of experience in Account Management, Client Success, or a similar role.
- Experience working with software, SaaS, or digital products is preferred.
- Strong understanding of digital platforms and online solutions.
- Excellent communication skills in English (Arabic is a plus).
- Ability to manage multiple accounts in a fully remote setup.
- Strong organizational, analytical, and problem-solving skills.
What We Offer
- Full-time, remote role (MENA region).
- Competitive salary package based on experience.
- Performance-based incentives.
- Exposure to regional and international clients.
- Career growth opportunities within a dynamic software company.
