Company Description
RAYA Customer Experience (RAYA CX) delivers next-generation business process outsourcing (BPO) and customer experience management solutions for global clients spanning various industries. Since 2001, RAYA CX has been a trusted partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Operating from highly skilled labor markets, RAYA CX delivers a range of integrated solutions backed by innovative technology, strategic approaches, and a commitment to continuous improvement.
Role Description
This is a full-time on-site position based in Giza for an English Speakers Customer Service (B2) role. The role involves assisting customers with inquiries, resolving issues, and ensuring customer satisfaction
through clear communication. Team members will manage customer interactions across various channels, ensure timely resolution of complaints, provide accurate information, and maintain a professional demeanor at all times.
Qualifications
- Strong verbal and written English communication skills (level B2 or higher).
- Excellent customer service skills, including problem-solving, patience, and the ability to handle challenging situations effectively.
- Ability to work collaboratively as part of a team and maintain a professional approach in all interactions.
- Basic computer and typing skills for managing customer interactions and updating internal systems.
- Adaptability to work within a structured environment with schedule flexibility if required.
- Previous experience in a customer service or support role is preferred but not mandatory.
- Bachelor’s degree or equivalent qual
