Job Description:
Cash Transactions
1- Handle all Teller function accountabilities when assigned as a Teller.
2- Process customers’ OTC (Over the counter) transactions; support Customer Service in sales through customers referrals and support branch sales through universal teller proactive outreach.
Operations
3- Handle all Operations Coordinator function accountabilities when assigned as an Operations Coordinator.
4- Service complex customer walk-in transactions (e.g. transfers, cheques) and support Customer Service in sales through referrals.
Floor Management
5- Handle all Floor Manager & Quick Service Officer functions accountabilities when assigned as a Floor Manager or Quick Service Officer.
6- Meet & greet customers and guide them to the right staff; help with missing documents and ensure seamless experience; Educate customers with ATM functionalities and services and support with online sign-ups utilizing demo account.
7- Process simple customer transactions under 2 mins (e.g. debit card issuance request, cheque deposits, statement and letter issuance).
Customer Relationship Management:
8- Handle all Customer Relationship Officer accountabilities when assigned.
9- Own and handle customer queries by taking ownership and responding in a timely manner.
10- Answer questions about account types and banking products and services, such as money market accounts, exchange rates, loans, and credit cards.
11- Open all types of accounts (current, savings, time deposit, saving certificates).
Qualifications & Experience:
- Bachelor's degree in accounting, finance, business or related field
- From 0 – 3 years of retail banking experience.
Skills:
- Good communication skills
- Good Problem-solving skills
- Detailed oriented & well organized
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