Company Description
At e& CX Solutions, we focus on creating exceptional digital experiences that foster lasting customer relationships and deliver tangible business results. By aligning strategic thinking with a clear purpose, we bring customer experience visions to life through a structured and outcome-driven approach. Our dedicated resources and disciplined methodologies ensure precision in execution, helping businesses achieve measurable success.
Role Description
This is a full-time
, on-site role located in Cairo, Egypt, for a B2 English Account (Chat Support) Specialist. The role involves providing professional and efficient chat-based customer support for the E& UAE region. Responsibilities include addressing customer inquiries, resolving issues promptly, ensuring a positive customer experience, and maintaining accurate records of interactions while adhering to company policies and guidelines. The selected candidate will be working in
a fast-paced environment that requires excellent communication and problem-solving skills.
Qualifications
- Strong English proficiency and excellent Communication skills
- Experience in Customer Service and a customer-first mindset
- Ability to provide Training and apply knowledge in customer interaction scenarios
- Familiarity with Translation and an understanding of cultural sensitivities within the UAE region is an advantage
- Adaptability to dynamic work environments and team collaboration
- Bachelor’s degree or equivalent qualification preferred
- Previous experience in chat support or customer support roles is a pl
