Corporate Customer Service Representative – Banking

- Act as focal point of contact for all Non -Trade related Corporate queries such a Remittance, Che...

منذ 6 أشهر عمل كلي SuadiArabia 91
قدم الآن
المكان

SuadiArabia

نوع العمل

عمل كلي

الخبرة

0-3 سنوات

الراتب

not

الملخص الوظيفي

- Act as focal point of contact for all Non -Trade related Corporate queries such a Remittance, Cheque clearing, account opening etc.

- Support Team Leader / Customer Service Manager to execute all necessary actions to assure a high quality of customer service for Corporate customers
- Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients
- Ensure to timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation
- Ability to clearly identify Root Cause and propose process improvements
- Timely logging of all queries in Cلتقديم الان

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