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Direct Banking Customer Service Representative

Direct Banking Customer Service Representative

لتقديم الان - Interact with customers over the phone/Chat to understand their banking needs. - Prov...

منذ 6 أشهر عمل كلي SuadiArabia 153
قدم الآن
المكان

SuadiArabia

نوع العمل

عمل كلي

الخبرة

0-3 سنوات

الراتب

not

الملخص الوظيفي

لتقديم الان

- Interact with customers over the phone/Chat to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone on the spot.
- Convert sales opportunities to meet financial targets.
- Clarify

and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.
- Operates in a Call Centre environment where the interface with customers is over the telephone.
- Operates

within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
- Mostly related to explaining procedures or providing information regarding retail banking products
- Also involves root cause analysis and reversals of charges 

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