Job description

Key Responsibilities:

• Handle and resolve customer complaints with empathy and efficiency.
• Process orders, forms, applications, and requests.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues.
• Identify and escalate priority issues when necessary.
• Stay up to date with product knowledge, policies, and procedures.
• Follow communication scripts and guidelines where applicable.
• Suggest solutions and improvements to enhance the customer experience.

Requirements:

• bachelor’s degree preferred.
• Proven experience in a customer service role is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Positive attitude and a customer-first mindset.
• Ability to work independently and as part of a team

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