🚨 We’re Hiring | Travel Consultants 🚨
Job Purpose
Responsible for assisting passengers with booking tickets, checking in for flights, providing information, and addressing customer inquiries at the counter through GDS systems (Amadeus & Galileo). This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
Key Responsibilities
- Assist customers with ticket bookings, cancellations, and flight changes.
- Provide information on flight schedules, fares, and travel policies.
- Perform check-in
- duties, including verifying passenger identification, issuing boarding passes, and
managing luggage check-in.
- Handle customer inquiries, resolve issues, and provide excellent customer service.
- Follow all security and safety guidelines while handling customer data and boarding procedures.
Dimensions
Personal Qualities:
- Strong understanding of airline ticketing rules and GDS systems, fare structures, and travel
regulations.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Ability to work under pressure and
- manage multiple tasks efficiently.
- Proficient in Microsoft Office Suite and other relevant software.
- Customer-focused mindset with a passion for enhancing client experiences.
Education
- Bachelor’s degree in Travel and Tourism, Business Administration, or a related field (preferred).
Experience
- Minimum of 1-2 years of experience in Ticketing department
- Previous experience with airline reservation systems Amadeus and Galileo (both Advanced & Basic) or travel booking platforms is highly preferred.
- Knowledge of check-in and boarding procedures is beneficial.
This is a great opportunity to grow your ca
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