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IT Help Desk

IT Help Desk

Job Details Experience Needed: 1 to 3 years Career Level: Entry Level (Junior Level / Fresh Grad) E...

منذ 4 أشهر عمل كلي Egypt 150
قدم الآن
المكان

Egypt

نوع العمل

عمل كلي

الخبرة

0-3 سنوات

الراتب

غير معروض

الملخص الوظيفي

Job Details

Experience Needed:1 to 3 years
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Not Specified
Salary:Confidential
Job Categories:

Skills And Tools:

Information Technology (IT)CCNATechnical Support

Job Description

  • Provide first-line technical support to end-users, resolving hardware, software, and network issues promptly and professionally via phone, email, or in-person.
  • Install, configure, and maintain computer systems, printers, and peripheral devices across the organization.
  • Monitor and troubleshoot network connectivity, ensuring minimal downtime and optimal performance for all departments.
  • Manage user accounts, permissions, and security settings in accordance with company policies and best practices.
  • Assist with software installation and basic device setup.
  • Manage and track all IT assets to ensure proper utilization and accountability.
  • Provide on-call support outside working hours as per SLA requirements.

Job Requirements

  • Bachelor's degree in Communication Engineering, Computer Science, or a related field.
  • 1–3 years of experience in IT technical support.
  • Familiarity with Windows, macOS, and common office productivity software.
  • Willingness to learn new technologies and adapt to evolving IT environments.
  • Must have knowledge on MCSA and CCNA.
  • Strong problem-solving and communication skills, both verbal and written, to interact effectively with users at all levels.


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