Responsibilities

Receiving Visitors: Receive visitors and respond accurately and promptly to a broad range of questions and issues raised.

Handling Enquiries and Correspondence: Answer the telephone and assist callers or those making a broad range of inquiries by email or mail or other means with any requests for information, directing more complex matters to colleagues as necessary

.

Initiate contact internally and externally regularly to convey requests, provide instructions, or obtain information

Business Meetings/Events Arrangement: Schedule appointments, make arrangements for meetings and conferences, and organize travel plans following instructions to ensure more senior colleagues or a senior executive make the best use of their time. On behalf of a

senior colleague

Administration: Produce, update, and provide best practice support on a wide range of MS documents, databases, and other departmental systems to support the work of more senior colleagues.

Collect Information from Customers: Collect varied and somewhat complex information and data from customers/service users by information requirement, capturing this and inputting it into relevant forms, systems, and processes.

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