We are looking for a highly experienced and detail-oriented Operations Manager to handle travel files from A to Z. The selected candidate will take full ownership of each assigned file and be fully responsible for its execution on ground, ensuring flawless coordination, premium guest experience, and operational excellence.
Key Responsibilities:
- Full A–Z responsibility of assigned travel files
- On-ground guest handling from airport pick-up until final departure
- Coordination with airport representatives, drivers, tour guides, hotels, and suppliers
- Accompanying guests during special arrangements and private movements
- Monitoring daily schedules and ensuring smooth execution of all services
- Following up with tour guides during sightseeing days
- Managing unexpected situations and handling guests professionally on ground
- Ensuring high-end service standards and immediate problem-solving
- Full reporting and internal coordination with the operations team
Requirements:
- Proven experience in the same position within the travel industry is mandatory
- Strong operational background in handling private travel files
- Excellent communication and crisis-management skills
- Highly organized with strong attention to detail
- Ability to work under pressure and manage multiple files
- Presentable and professional on ground
- Fluent French and English are mandatory
Compensation:
- Salary based on experience
- Performance-based bonuses
- Commissions
- Tips
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