Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home
Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you.
What You’ll Be Doing
As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful.
Key Responsibilities
- Deliver outstanding support in both French and English through voice and chat
- Troubleshoot and resolve customer issues with professionalism and urgency
- Build strong relationships by personalizing each interaction
- Collaborate with your team to ensure consistent and high-quality service
- Share customer feedback and insights to help improve our processes
What We’re Looking For
- 1+ year of remote/online experience in customer service or a similar role.
- Experience with bilingual customer support is an advantage.
- Excellent written and verbal communication skills.
- Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
- Calm and solution-focused under pressure.
- Familiarity with E-Commerce and CRM systems is a plus.
- Fluent in French and English.
Tech Requirements
- Personal computer or laptop with a minimum i5 processor
- Stable internet connection with at least 15 Mbps upload and download speeds
Perks And Benefits
- Competitive pay with annual performance reviews
- Paid time off to support work-life balance
- Monthly health stipend
- Performance bonuses based on KPIs
- Permanent remote work setup
Join a company that values your language skills and commitment to excellent service. Apply today and become an essential part of a supportive and results-driven team.
