• Respond promptly and professionally to customer inquiries via chat, ensuring a positive and helpful experience.
• Resolve customer issues and complaints efficiently, escalating complex cases to the appropriate departments when necessary.
• Maintain up-to-date knowledge of Waffarha.com’s products, services, deals, and promotions to provide accurate information.
• Document customer

• interactions and feedback accurately in the system for future reference and quality assurance.
• Collaborate with team members and other departments to ensure seamless customer support and issue resolution.
• Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction scores.
• Identify recurring customer issues and suggest process improvements to enhance service quality.
• Adhere to company policies, procedures, and confidentiality standards at all times.
• Participate in ongoing training sessions to stay updated on best practices and new features.
• Assist in onboarding and mentoring new team members as needed.

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