Company Description
Sutherland specializes in cutting-edge technologies like Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to deliver seamless business transformation for global brands. With a focus on Digital Engineering services, Sutherland enables rapid innovation and scalable solutions tailored to customers' needs. The company has pioneered over 363 unique inventions, including 250 AI-based technologies, driving digital transformation and optimizing business operations. Using advanced products and an "as-a-service" model, Sutherland helps organizations innovate, enhance experiences, and achieve measurable outcomes.
Role Description
This is a full-time, on-site role for a Customer Service Specialist based

in Cairo. The role involves providing exceptional customer support, ensuring customer satisfaction, managing customer inquiries via phone, and optimizing the customer experience. Responsibilities include handling service issues efficiently, adhering to established protocols, and ensuring that customers receive prompt and professional solutions.
Qualifications
Proven skills in Customer Support, Customer Service, and Customer Satisfaction Strong abilities in Customer Experience management and fostering positive interactions Outstanding Phone Etiquette and communication skills Ability to resolve customer inquiries and issues effectively Problem-solving skills and the ability to work in a fast-paced environment Fluency in English; additional language skills are a plus Previous experience in a customer-focused role preferred High school diploma or equivalent; additional certifications in customer service are advantageous