Job description
Why join us
Join HSBC Global Payments Solutions (GPS) as an Enablement specialist, within our Client Connectivity team. At HSBC, our GPS Client Connectivity team are dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge Global Payments and Liquidity Solutions.
The role of the Enablement management in Client Connectivity group is key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion. You'll be at the forefront of maintaining GPS products for existing to bank clients, ensuring seamless transitions, driving satisfaction, and supporting excellence.
Role responsibilities
- Provide support on maintenance required for existing to bank client base, utilizing your knowledge of SME Payments, Liquidity, ERP, and Regulatory Solutions.
- Coordinate Product and Channel fulfilment by ensuring that products and services are delivered in accordance with the scope outlined in the Statement of Work.
- Support proactive project management methodologies and organizational designs to assist in managing multiple client projects effectively.
- Collaborate with internal and external stakeholders across multiple regions, under the guidance of the Senior Project Manager.
- Own client communication throughout the project lifecycle and beyond on simple ETB projects. Assist in client communication throughout the project lifecycle and beyond on complex ETB projects.
- Provide timely updates to the Project team and deal initiator on the status of all activities, ensuring transparency and alignment throughout the process and verifying project set up ahead of providing confirmation.
- Ensure every client can operate their accounts and services as expected, and project expectations are met before a project is completed.
- Complete necessary internal forms related to fulfilment processes, including billing documents, accurately and promptly.
- Own E2E management of fulfilment requests with downstream operations teams via relevant mechanisms such as Client sphere, email or another workflow tool specified by the project team.
- Contribute to continuous improvement initiatives to enhance our ease score, providing valuable feedback.
- Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimize internal processes and project delivery.
- Assist in streamlining documentation processes using tools like GDOCs to ensure accurate and timely delivery
- Continuously adapt to balance and prioritize different demands of the team.
- Being up to date with product and technical developments to support the most appropriate client solution.
- Maintain a balanced approach to work and life, even when under pressure.
Desired Experience
- Client Management Experience is a must.
- Experience in building effective client relationships and stakeholder management.
- Ability to own end to end project management on simple ETB projects.
- Detailed knowledge of GPS Products and Services.
- Strong attention to detail to ensure accuracy in documentation creation and validation processes.
- Previous exposure to project management tasks or relevant qualifications is a plus.
- Familiarity with design thinking principles is advantageous.
- Strong organizational skills to manage multiple tasks and deadlines.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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