Job Description
Roles & Responsibilities
Title: Customer Engineer
Location: Egypt, Field
Key Areas of Responsibility
- Performing customer installations, maintenance, and service calls in a timely and effective manner
- Diagnosing, troubleshooting, and repairing electromechanical equipment, including ATMs and self-checkout systems
- Executing preventive maintenance, corrective repairs, and full system overhauls as required
- Dismantling legacy machines in the warehouse and test individual components for functionality and reuse
- Managing assigned territory efficiently, prioritizing tasks to meet service level agreements
- Maintaining accurate service documentation and communicate effectively with customers and internal teams
Basic Qualifications
- Bachelor s degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related field
- Solid understanding of electromechanical systems and structured troubleshooting methodologies
- Demonstrated problem-solving and analytical skills relevant to field service environments
- Strong communication skills with the ability to interact professionally with customers
- Ability to work independently, manage time effectively, and travel within an assigned territory
Preferred Qualifications
- Previous experience servicing ATMs, self-checkout systems, or similar electromechanical equipment
- Field service experience in a customer-facing technical role
- Familiarity with preventive maintenance programs and service management tools
- Additional technical certifications related to electronics or electromechanical systems
Desired Candidate Profile
We are seeking a Customer Engineer (ATM CE) to deliver high-quality technical support and maintenance services for electromechanical equipment, including ATMs and self-checkout systems. This role plays a critical part in ensuring customer satisfaction, equipment reliability, and service excellence through timely on-site support and a strong customer-focused approach.
