Commercial Duties

• Issue technical and commercial submittals for tenders before closing dates.
• Manage and coordinate the sales queue according to sales team instructions and customer RFQs.
• Follow up on open orders until delivery and invoice issuance.
• Respond timely and accurately to customer requests for information and pricing.
• Maintain inquiry/order log sheets.
• Prepare Win/Loss reports for each account.
• Maintain gross margins agreed with Sales Account Managers.
• Immediately report any losses incurred after order placement.

Technical Duties

• Maintain up-to-date technical knowledge of products.
• Assist Sales Team with product enhancement knowledge.
• Provide an escalation route for initial technical/design issues, liaising with manufacturers for swift resolution.
• Respond to customers with technical clarifications as needed.

Reporting & Follow-Up

• Prepare monthly, quarterly, and annual sales reports.
• Attend sales team meetings and share best practices.
• Follow up with Logistics and Finance Departments on documents related to issued orders.

Decision-Making Responsibilities

• Quote/decline based on AIG strengths/weaknesses (with Sales Account Manager).
• Determine gross profit margins.
• Ensure technical submittals comply with customer RFQs.
• Set commercial terms based on AIG history with each customer.
• Decide on delivery logistics and related costs.

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