Job description
Job Summary:
We are seeking a proactive and detail-oriented Mobile Sales Applications Support Specialist to enhance our IT team. The successful candidate will play a key role in supporting, maintaining, troubleshooting, and enhancing mobile sales applications while ensuring smooth day-to-day operations and compliance with IT service standards.
The role requires strong analytical and problem-solving skills, cross-functional collaboration, and the ability to provide technical support across mobile applications, systems, and related IT services.
This position requires working remotely during night shifts.
Key Responsibilities:
- Actively participate in analyzing and resolving technical issues related to mobile sales applications.
- Support the Mobile Sales Applications Unit Manager in daily operations and technical activities.
- Demonstrate advanced critical thinking and troubleshooting capabilities for cross-functional and technical issues.
- Perform Level 1 and Level 2 support for mobile sales applications when required.
- Ensure the availability and smooth operation of mobile sales applications such as MIRA, SHELVS, Tracking, and other related systems within agreed IT service levels.
- Implement required changes, enhancements, and updates to mobile sales applications to ensure continuous improvement and operational stability.
- Investigate, resolve, test, and deliver system updates while preparing Root Cause Analysis (RCA) reports according to IT policies and procedures.
- Ensure proper investigation and resolution of incidents, tickets, and technical problems related to mobile applications, systems, cloud hosting, networks, and data center services.
- Maintain accurate service desk documentation, records, and operational processes.
- Conduct weekly reviews with business users and management regarding incidents, tickets, and change requests.
- Prepare and submit weekly reports related to support tickets, incidents, and change requests.
- Work closely with internal IT teams, business stakeholders, vendors, and application partners to achieve agreed IT objectives and service standards.
- Ensure compliance with organizational IT policies, procedures, and quality standards.
- Provide the required support levels (Level 2, Level 3, etc.) and problem management for systems and networks to ensure uninterrupted business operations.
- Support and maintain IT inventory processes for data center equipment, network devices, and IT assets on a quarterly basis or as requested.
- Report activities, tasks, and operational updates to the Mobile Sales Applications Unit Manager, Applications Manager, or IT Manager as required.
- Perform any additional IT-related tasks assigned by management to support business needs and enhance IT service delivery.
Skills
Qualifications & Skills:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in application support, IT operations, or mobile sales applications.
- Strong troubleshooting, analytical, and problem-solving skills.
- Experience with service desk operations, incident management, and change management processes.
- Familiarity with mobile sales applications, cloud hosting, networking, and data center operations is an advantage.
- Strong communication and coordination skills.
- Ability to work under pressure and manage multiple priorities.
- Good documentation and reporting skills.
- Knowledge of IT service standards and SLA management.
Here’s what you can look forward to as part of our team:
- Professional and collaborative work environment.
- Opportunities for learning, development, and career growth.
- Exposure to enterprise-level applications and IT operations.
- Competitive compensation and benefits package.
- Social and Medical insurance and additional benefits.
We empower our team members with trust and responsibility. You’ll have the freedom to innovate, suggest improvements, and own your projects.
