Job Description
Roles & Responsibilities
Key Responsibilities Lead Management & Qualification
- Respond rapidly to inbound leads and referrals to maximize conversion opportunities.
- Contact new leads within defined service-level agreements (SLAs).
- Qualify opportunities based on need, budget, authority, and timeline.
- Disqualify non-fit leads according to established qualification criteria.
Sales Conversion
- Convert qualified inbound opportunities into revenue.
- Conduct discovery calls, present solutions, and address objections effectively.
- Follow up consistently with prospects to move them through the sales funnel.
- Achieve monthly and quarterly revenue and conversion targets.
Pipeline & CRM Management
- Maintain accurate and complete CRM records.
- Track all lead stages, conversion status, and sales outcomes.
- Ensure strong pipeline hygiene with timely follow-ups and reminders.
- Minimize lead leakage through disciplined process adherence.
Cross-Functional Collaboration
- Route qualified complex opportunities to Client Growth or Field Sales teams.
- Share lead quality feedback with Marketing.
- Provide referral performance feedback to Partnerships.
- Communicate customer insights and objections to relevant stakeholders.
Customer Experience
- Deliver professional, responsive, and customer-focused interactions.
- Ensure a smooth and positive buying experience across all touchpoints.
Desired Candidate Profile
The ideal candidate has strong sales and objection-handling skills, excellent CRM discipline, and a proven ability to achieve revenue and conversion targets.
