Job Details

Experience Needed:More Than 10 Years

Career Level:Manager

Education Level:Not Specified

Salary:45000 To 50000 EGP Per Month

Job Categories:

• Customer Service/Support

Skills And Tools:

Call CenterCustomer SupportCustomer CareCustomer Service

Job Description

Manage and supervise the outbound call center team during evening shifts.

Ensure the team meets daily and monthly appointment-setting targets.

Monitor calls and provide coaching to agents for quality assurance and performance improvement.

Analyze call center metrics and generate regular performance reports.

Develop and implement strategies to improve productivity, conversion rates, and customer interaction quality.

Handle

team scheduling, attendance, and shift coverage.

Coordinate with other departments to align appointment goals with business objectives.

Resolve escalated customer issues or complaints professionally.

Recruit, train, and retain high-performing call center agents.

Ensure full compliance with company policies and data protection regulations.

Job Requirements

Minimum 10 years of experience in international call centers, including at least 3 years as a Call Center Manager.

Strong background in outbound calling and appointment setting.

Willingness to work full-time during evening and night shifts.

Excellent leadership, communication, and interpersonal skills.

Proficient in using call center software, CRM systems, and performance monitoring tools.

Strong analytical and problem-solving abilities.

Fluent in English.

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