Location: Office- Degla Maadi
Shift: Rotational Shifts – 5:00 PM to 3:00 AM
Role Overview:
The Patient Experience Specialist will act as the primary point of contact for patients, managing inquiries, scheduling appointments, verifying insurance eligibility, and processing verification of benefits (VOB). This role is crucial in ensuring exceptional patient satisfaction by delivering prompt, courteous, and efficient service. While the position is office-based, the specialist must stay well-informed about all clinic updates, policies, and procedures to provide accurate information and seamless support to patients.
Key Responsibilities:
- Serve as the initial point of contact for patients via phone, email, and chat.
- Ensure positive and empathetic interactions with patients.
- Schedule appointments and verify insurance eligibility and benefits.
- Maintain accurate records of patient interactions and resolutions.
- Coordinate with clinical staff to relay patient needs or concerns and ensure a cohesive patient care experience.
- Participate in ongoing training and adhere to healthcare regulations and patient privacy laws.
- Handle and resolve patient complaints and issues promptly and professionally.
- Privacy and Compliance: Adhere to healthcare regulations and patient privacy laws, such as HIPAA.
- Flexibility to assist with additional tasks and responsibilities as required.
