Job Details

Experience Needed:1 To 5 Years

Career Level:Experienced (Non-Manager)

Education Level:Not Specified

Salary:Confidential

Job Categories:

• Medical/Healthcare

Skills And Tools:

Customer CareCall CenterCustomer ServiceCall center agentAgentCustomer Support

Job Description

• Assist in the formulation of targets for individuals and teams
• ● Hire and onboard new employees
• ● Answer questions from staff and provide guidance and feedback
• ● Anticipate escalation and take over calls when needed
• ● Devise ways to optimize procedures and keep staff motivated
• ● Measure performance with key metrics such as call abandonment, calls waiting etc.
• ● Ensure adherence to policies for attendance, established procedures etc.
• ● Keep management informed on issues and problems
• ● Prepare monthly/annual results and performance reports

Job Requirements

• ● Proven experience as call center supervisor or similar supervisory position
• ● Experience in customer service is essential
• ● Proficient in English; Good knowledge of additional languages will be a definite plus
• ● Working knowledge of MS Office
• ● Tech savvy with knowledge of telephone equipment and relevant computer programs
• ● Knowledge of performance evaluation procedures
• ● Outstanding communication and negotiation abilities
• ● A results-oriented approach
• ● Excellent organizational and leadership skills
• ● Ability to work under pressure
• ● High school diploma

للتقديم الان