We are seeking a professional and customer-focused Automotive Service Advisor to join our team. The successful candidate will be responsible for managing the customer experience across specialized brands for mechanical work and Body & Paint Shop. You will serve as the bridge between our technical lead and customers, ensuring a smooth, transparent, and efficient service process from vehicle drop-off to delivery.

Key Responsibilities:

*Greet customers and assess their service needs through detailed discussions.
*Generate accurate job cards and service estimates for mechanical, electrical, and bodywork jobs.
*Coordinate with workshop technicians, parts department, and body shop teams to ensure timely job progress.
*Keep customers updated throughout the repair process with clear explanations on work status, costs, and timelines.
*Perform quality checks upon job completion and ensure customer satisfaction during handover.