Who are we?
Founded in 2011, our story began with a mission to provide vision correction for the whole family. Our passion for optics is endless, with expert opticians and unique designs, we can bring our vision and products to life.
Our Why:
One third of the global population (3 billion people) needs vision correction, making it the world’s biggest disability. 32 million Egyptians have visual impairment that can be avoided or improved. We are committed to spreading awareness, eradicating visual impairments, and providing expertise through our eye care professionals.
Our How:
By utilizing the advantages of the internet coupled with 12 stores around Egypt, we are aiming to serve our clients better and faster than ever before. Our commitment to quality made us partner with the second largest eyewear producer worldwide; Safilo based in Italy. Making us perfectly positioned for the future. Eyewear is personal, and our promise to our customers is exceptional customer care and integrity in every interaction.
Job Description
Job Title: Store Manager
Department: Retail
Reporting to: Operation Manager
- Implement sales promotions, methods and procedures.
- Plans and prepares store working schedules and assigns employees to specific duties.
- Coordinates sales promotion activities and prepares, or directs store staff preparing products displays and advertising.
- Supervises employees engaged in sales work, workshop operations, taking of inventories, reconciling cash with sales receipts and preparing daily record of transactions.
- Supervise ordering of RX lenses from laboratory and follow up their receiving.
- Manage the store inventory and prepares requisitions to replenish inventory on hand.
- Ensures compliance of employees with established store policies and procedures and practices.
- Answers customer's complaints or inquiries.
- Assist in analyzing the competitive position of Fakeeh Vision products and services and recommend product display styling and price structures changes through his market understanding.
- Adopt a comprehensive definition of "customer satisfaction" and apply customer satisfaction philosophy to internal and external customers.
- Enhance and continuously measure customers satisfaction and monitor their satisfaction with services provided and with complaints resolution.
- Analyze, understand the competition in the region supervised and monitor customer reactions to competitive offerings and communicate results.
- Monitor changes in market or customer expectation and report changes.
- Monitor store staff performance and maintain appropriate employee’s evaluation records.
- Supervise the store regular maintenance to ensure keeping a presentable shop and retaining the company's image.
