What’s the Role About? 

As a Client Growth Manager – Merchant Partnerships you will play a pivotal role in Glance AI’s merchant success team. You will work closely with the Head of Merchant Partnerships and be responsible for the day-to-day relationship management, operational execution, and ongoing success of retail partners on the Glance AI platform. You will be a key influencer in shaping the platform strategy, product roadmaps, and the client servicing narrative. 

What Will You Be Doing? 

Partner Success & Management 

• Own day-to-day communications and operations for a portfolio of premium/mid-market merchants. 

• Act as the go-to liaison for merchant teams, ensuring smooth execution of campaigns, integrations, and launches. 

• Monitor partner health and proactively address any issues, ensuring high satisfaction and retention. 

Catalog & Content Operations 

• Manage end-to-end onboarding including catalog ingestion, product mapping, and creative/content readiness. 

• Collaborate with merchant teams to improve content quality and ensure alignment with platform standards. 

Performance Analysis & Optimization 

• Analyze merchant performance through dashboards and reports to understand conversion drivers, drop-offs, and opportunities, providing actionable insights to both merchant and internal product teams. 

• Recommend experiments, creative tests, and catalog improvements to maximize impact. 

Internal Collaboration & Innovation 

• Work closely with product, data sciences, and marketing teams to ensure merchant needs and feedback are continuously incorporated into platform evolution. 

• Support strategic initiatives led by the Head of Merchant Partnerships, including category expansions and go-to-market launches. 

What Are We Looking For? 

Experience 

• 5+ years of experience in eCommerce account or category management. Proven track record in managing retail brand accounts, performance marketing, or P&L ownership within eCommerce or digital retail environments. 

• Strong grasp of retail, digital commerce, and marketing ecosystems, well-versed in both online retail models and digital marketing strategies, with an understanding of how merchants scale across platforms. 

• Skilled at working with performance data, interpreting trends, and translating insights into strategic recommendations for merchants. 

• Demonstrated ability to coordinate with internal product, content, and analytics teams while nurturing trusted partnerships with brands in fast-paced environments. 

Skills 

• Strong communication & relationship management with a focus on day-to-day brand engagement and operational alignment. 

• Efficient in managing multiple accounts, tasks, and deadlines in a dynamic, high-growth environment. 

• Detail-oriented with analytical fluency to interpret performance data, identify trends, and translate insights into tactical improvements. 

• Collaborative and cross-functional coordination with product, design, AI, and insights teams to deliver seamless merchant experiences. 

Why Join Us? 

Join a hyper-growth company at the forefront of AI Commerce, where you'll shape strategic partnerships with leading brands in fashion, beauty, and accessories. This is a rare opportunity to redefine the future of retail and make an immediate impact in the $4 trillion U.S. retail market.  

To apply, please submit your resume and a cover letter detailing your experience in retail business development, merchant acquisition, and your network in the industry.