Job Details

Experience Needed:7 To 10 Years

Career Level:Manager

Education Level:Not Specified

Salary:15000 To 18000 EGP Per Month, Plus Monthly Bonus

Job Categories:

• Customer Service/Support

Skills And Tools:

Customer service managerCustomer ServiceLeadership

Job Description

We are seeking an experienced Customer Service Manager to lead and supervise a dynamic team responsible for ensuring excellent customer support across multiple channels.

The ideal candidate will oversee daily operations for:
• Social Media Moderators (WhatsApp, Facebook, Instagram)
• Order confirmation and coordination team
• Complaint handling team
• General customer inquiry support

 

Key Responsibilities:

• Lead and manage the customer service team
• Ensure timely and professional responses to customer inquiries across platforms
• Monitor team performance and provide regular training and feedback
• Coordinate with fulfillment, marketing, and operations teams to resolve customer issues
• Handle escalated complaints and complex cases
• Create and maintain SOPs for efficient and consistent service
• Report on customer satisfaction and service KPIs

Job Requirements

 • Minimum 5 years of experience managing a customer service team
• Strong leadership, communication, and problem-solving skills
• Experience with social media platforms and customer service tools
• Familiarity with Shopify
• Fluency in English and Arabic

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