Job Details

Experience Needed:1 To 5 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:7650 To 7650 EGP Per Month, 500 KPIS

Job Categories:

• Customer Service/Support

Skills And Tools:

Call CenterAgentCall center agentCustomer ServiceCustomer Support

Job Description

• A call center agent, or CSR, will act as a liaison.
• Provide product/services information and resolve any emerging problems that our customer. accounts might face with accuracy and efficiency.
• Manage large amounts of incoming calls.
• Generate sales leads *optional*.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• 2 day off.
• rotational shifts.
• 8 working hours + 1 hrs break.

 

Job Requirements

• Males only.
• Very good command of Arabic and English (oral and written).
• Leadership Skills.
• Applicants should be based in Nasr City or nearby areas.
• Previous experience in restaurant customer service is required, preferably in the Gulf region.
• A Bachelor's degree is a must.

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