Job Details

Experience Needed:5 To 10 Years

Career Level:Manager

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• IT/Software Development
• Engineering - Telecom/Technology

Skills And Tools:

Information Technology (IT)Computer ScienceDATA PROTECTIONEngineeringITNetworksSecurityLinuxComputer EngineeringcomputerITILMCSE

Job Description

• Supervise and support the IT support staff, including help desk technicians and junior administrators.
• Monitor and maintain computer systems, networks, and user support services.
• Plan and coordinate IT projects such as system upgrades, deployments, and infrastructure improvements.
• Ensure timely resolution of IT-related issues and maintain high levels of user satisfaction.
• Maintain IT asset inventory, including hardware, software, and licenses.
• Oversee data backup, recovery, and cybersecurity protocols.
• Collaborate with other departments to understand technology needs and provide appropriate solutions.
• Assist in the development and enforcement of IT policies and procedures.
• Train and support staff on software, hardware, and security protocols.
• Stay current with industry trends, emerging technologies, and best practices.

Job Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Relevant certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified (e.g., MCSA, MCSE), Cisco Certified Network Associate (CCNA), or ITIL Foundation are preferred.

5+ years of experience in IT support or network/system administration roles.

Minimum of 1–2 years in a supervisory or team lead role within an IT department.

Proven experience in managing IT infrastructure, hardware, software, and networks.

Strong knowledge of Windows and/or Linux server environments.

Experience with cloud platforms (e.g., Microsoft Azure, AWS, Google Cloud) is a plus.

Familiarity with network administration, firewalls, routers, switches, and VPNs.

Proficiency in managing Active Directory, Office 365, and virtualization technologies (VMware, Hyper-V).

Basic understanding of cybersecurity principles and data protection

 

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