GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.
The Customer Success Manager at GuidePoint Security will serve as a primary advocate for Mid-Atlantic commercial customer relations and services engagements, coordinate with project management, and oversee professional services engagements and programs. The position will provide senior customer success management oversight for
GuidePoint’s largest professional services customers (e.g. 10-20 accounts) and will interface with relevant GuidePoint personnel and customer stakeholders on a daily basis. Perhaps most importantly, the customer success manager will be charged with providing a critical overlay between GuidePoint’s account executives, delivery engineers, consultants, project managers, and multiple levels of client leadership for the betterment of deliver and customer experience.
The ideal candidate will serve as a “player / coach” to advance this function from within GuidePoint via creativity, execution, and past experience, while also laying a foundation for growth, management, and expansion of this function within the Mid-Atlantic Region.
