Job Description
Roles & Responsibilities
We are seeking IT Application Support Engineers who are highly motivated, dedicated, and innovative to join our engineering team.
- Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined time-frame of the contracted service level agreement.
- Solving urgent onsite customers issues.
- Effectively document cases clearly and concisely with actionable steps taken in the Ticket System following established procedures.
- Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
- Manage own work performance to meet the goals and objectives outlined in individual performance plan.
- Participating in products testing process.
- Work effectively with other support teams and help Desk team to resolve customer issues regarding fast respond, reliability and availability.
- Perform other/additional duties and projects that may be periodically assigned.
- Provide updates of implementation progress and challenges to the team leader on a regular basis.
