Job Details

Experience Needed:1 To 3 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Gender:Female

Salary:Confidential

Job Categories:

• Customer Service/Support
• Medical/Healthcare

Skills And Tools:

Call CenterCustomer ServiceCommunication skillsCustomerCustomer CareEnglish

Job Description

• Will be the relationship between our company and it’s current potential customers.
•  Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.  
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.  
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Job Requirements

• High Graduate with (1-3) years of experience.
• On Project.
• Females Only can apply.
• Excellent communication skills.
• Good handling and problem-solving skills.
• Preferable previous experience in call Center.
• Good command of English language.
• Good computer skills.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Good time management and planning skills.
   

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