Job Summary

We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a Freezone environment.

The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner.

Key Responsibilities

Handle inbound and outbound customer calls efficiently and professionally.
Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations.
Address customer inquiries, concerns, and complaints with empathy and professionalism.
Escalate unresolved issues to the appropriate departments in a timely manner.
Maintain detailed records of customer interactions, transactions, feedback, and complaints.
Meet performance metrics including call quality, response time, and customer satisfaction.
Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients.
Collaborate with internal teams to resolve customer issues and improve service delivery.